Return & Refund Policy

Thank you for shopping at glidegod. We appreciate the fact that you like to buy the products we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

Cancellation

You have the option to cancel your order before it has been shipped. If you decide to cancel your order prior to shipment, you will receive a full refund of the purchase price. To cancel your order, please contact our customer service team as soon as possible with your order details. Once your cancellation request is processed, the refund will be initiated and credited back to your original payment method within the specified timeframe outlined in the Refunds section below.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Please note that certain items may be exempt from returns due to their nature (e.g., perishable goods, personalized items, or digital products).

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing of the refund depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to ensure the refund has not already been processed. Contact your payment provider as there may be a delay in processing the refund on their end. If you've confirmed with your payment provider that the refund has not been processed, please contact us with your order details, and we will investigate the issue promptly.

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